Vinci Support
Strength, running and fuel for hybrid athletes.
Email us at support@vincigpt.com. We reply within 2 business days.
Common questions
- How do I join a group? Ask a member for the 6-character invite code, then tap Groups > Join.
- How do I restore my subscription? Open Vinci Pro and tap Restore Purchases. Subscriptions are managed in your Apple ID settings.
- How do I cancel? iPhone: Settings > [your name] > Subscriptions > Vinci. Cancelling stops renewal; you keep access until the period ends.
- How do I delete my account? In Vinci, go to Profile > gear icon > Settings > Delete Account, then confirm. This permanently deletes your training, photos, groups and sign-in. Cancel Vinci Pro in your Apple ID settings first, or it keeps renewing.
- Apple Health isn't syncing. Check iOS Settings > Health > Data Access & Devices > Vinci.
- I lost my workouts. Workouts sync to your account. Sign in with the same Apple or Google account you used before, then send us your email if it still looks wrong.
Report a problem
Include your iPhone model, iOS version, the app version (Settings > About), and a short description. Screenshots help.